Terms & Conditions of Sale
CS Catering Equipment Ltd. is a supplier of catering equipment and services to commercial customers and as such every sale is considered a business to business contract.
1. Goods being Sold
1.1 Special offers are subject to stock availability, and are subject to change without prior notice.
1.2 All product images are for illustrative purposes and though we always aim to ensure they are accurate, design may differ from the final delivered product.
1.3 Goods ordered in a specific colour, pattern or design are sold subject to stock availability. CS Catering Equipment Ltd. reserves the right to substitute goods with newer items or items of comparable or better quality, alternative colour, pattern or design with Customer approval.
1.4 Where not specified, a price for equipment installation can be quoted subject to product and customer location.
1.5 Customers placing an order for age-restricted goods such as knives, solvents and such confirm that they are 18 years of age and that delivery will be accepted by a person over 18 years of age.
2. Pricing and Payment
2.1 All prices listed are subject to the addition of VAT at the standard applicable rate.
2.2 Prices are correct at the time of listing and may be subject to change without prior notice.
2.3 Occasionally an error may cause product price/description to be incorrect, in which case CS Catering Equipment Ltd. shall be under no obligation to honour the incorrect price.
2.4 CS Catering Equipment Ltd’s ‘Price Match’ applies to any lower published price for a like-for-like product in stock and offered on the same terms within the UK. The product price will not be matched if like-for-like item includes ‘hidden extras’ such as delivery charges. ‘Like-for-like’ means a product should match brand, model and/or specification. Quotation of a ‘Price Match’ offer does not include eBay, second hand or B-grade catering equipment and associated supplies.
2.5 All orders placed with CS Catering Equipment Ltd. may be subject to further credit or security checks.
2.6 All leasing deals are subject to approval by the leasing company. All leasing figures quoted on the website and marketing material are approximate and are subject to confirmation by the leasing company.
3.1 Delivery is generally restricted to the United Kingdom though orders outside the UK can be fulfilled upon special request.
3.2 Orders for islands, highlands, Northern Ireland and remote areas will be subject to additional carriage charges and extended delivery lead times. For delivery to these areas, please contact us for a quote prior to ordering. Alternatively we will contact you after a web order is placed.
3.3 All orders under £50.00 will incur a £7.50 carriage charge, unless explicitly specified.
3.4 ‘Next Working Day Delivery’ is only available on orders placed before 12:00pm (midday) and CS Catering Equipment Ltd. cannot guarantee items will be delivered ‘the next working day’ after this time. “Working Day” refers to Monday to Friday excluding public holidays.
3.5 Overnight deliveries, weekend (Sat-Sun) and special delivery services are available on most products, with prices available upon application.
3.6 Expected delivery time frames are shown on product pages, but may be subject to change due to stock availability or if any additional security checks are necessary.
3.7 The Customer is responsible for ensuring that all items will fit onto or within the premises. You (the Customer) are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Any charges caused by an aborted delivery due to this will be passed onto the Customer.
3.8 Delivery as standard is a kerb side delivery to a ground floor site. In most cases this will be between the hours of 7.30am and 6.30pm but the courier may call you outside of these hours. (This does NOT include unpacking and positioning - which must be done by the customer). Please note: Drivers will be unable to assist with the unpacking process due to liability insurance regulation.
3.9 Where applicable or available, an Unpack and Position service can be purchased as per the individual courier rate. This optional service is available at the discretion of the courier service and/or manufacturer shipping service and will incur further charges to you (the Customer) and must be purchased at the point of order.
3.10 Any refused or failed delivery charges will be passed onto the Customer where appropriate.
3.11 Further delivery information can be found on our dedicated 'Delivery/Shipping Information' page.
4. Warranties and Returns
4.1 All warranties provided with equipment are operated and controlled by the manufacturer or master UK distributor, not CS Catering Equipment Ltd. Responsibility for these warranties is held with the manufacturer or master UK distributor, and is only applicable to mainland UK. Please note that certain perishable items will not be covered under warranty such as bulbs, door seals and elements. If you are unsure at any point what is covered and what is not covered by warranty please contact our sales office on 01977 687 580 (this does not affect your statutory rights).
4.2 Any products incorrectly ordered by the customer or goods that a Customer wishes to return/cancel will incur an industry standard restocking/cancellation charge. This constitutes a minimum of 5% of the original order value to cover card handling costs and all associated administration costs, however, this figure could be higher subject to the status of the order and the goods themselves. Goods can only be returned if unused and in the original packaging. If any goods are received in error this must be reported to us within 48 hours to allow us to deal with this effectively. Any issues reported after this time will not be able to be corrected and may be liable for extra charges.
CS Catering Equipment Ltd. are suppliers of commercial equipment and services to commercial customers and all sales are considered a business to business contract and are therefore we are not obligated to offer refunds or accept returns even if items are unused if we chose to do so this will be at the discretion of CS Catering Equipment Ltd.. In this instance, we will apply and charge a restock fee that we deem reasonable.
4.3 Notification of any goods that need to be returned or any damages must be reported within the first 24 hours after delivery. Damaged items that were not signed for as damaged will not be eligible for return. Please check all deliveries thoroughly before signing for them to make sure all products are satisfactory before accepting delivery.
4.4 Any special order items cannot be cancelled or returned once an order is placed. All stainless steel fabricated items are made to order and are therefore non-returnable.
4.5 All items carry a minimum of one-year parts only warranty unless otherwise stated, this warranty where applicable is the manufacturer’s warranty.
4.6 All commercial gas appliances must be installed by a qualified Gas Safe registered engineer. Failure to do so will void product warranty.
4.7 By agreeing to purchase, you (the Customer) agree to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change.
5.1 CS Catering Equipment Ltd. reserves the right to cancel or suspend any order where payment has not been received or in which payment has failed subject to credit checks or otherwise.
5.2 CS Catering Equipment Ltd. reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affect by reasons out of CS Catering Equipment Ltd’s reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.
5.3 CS Catering Equipment Ltd. reserves the right to cancel any Order where it is reasonably suspected that the Customer is not legally permitted to purchase any Goods specified in the Order (such as solvents and knives).
5.4 CS Catering Equipment Ltd. reserves the right, by notice to the Customers, to cancel or suspend any Order where payment has not been received in accordance with Clause 2 of this Agreement.
6.1 CS Catering Equipment cannot be held responsible for any costs/damage or loss of earnings due to any equipment being supplied faulty/damaged/developing a fault or deliveries failing/being delayed.
6.2 It is the responsibility of the Customer to be aware of all current legislation regarding catering equipment and its application/installation. CS Catering Equipment Ltd. cannot be held responsible for any issues/costs that arise from non-awareness. If there is anything you are unsure of or require clarifying please contact the CS Catering sales office on 01977 687 580.
7. WEEE Directive
7.1 As a distributor of commercial catering equipment, we are committed to the protection of the environment and the implementation of the WEEE directive. The most practical way to carry out this system is to offer our customers a collection and disposal service at the end of the equipment’s life cycle. Due to the nature of this system, extra charges will be incurred if you (the Customer) choose to opt for this service.
Terms and Conditions of Website Usage
By using this website you agree to these terms and conditions.
This website is wholly owned by CS Catering Equipment Ltd.
Whilst CS Catering Equipment Ltd. has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith.
CS Catering Equipment Ltd. disclaims (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information supplied by third parties or for apparent errors and omissions.
To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.
Any information found on this website is intended for guidance only. CS Catering Equipment Ltd. excludes all liability (to the extent permitted by law) for any reliance upon any information contained on this website.
Trademarks, Patents etc.
The names, products, designs, information and technology described on this website are widely protected by trademarks, patents, design rights etc.
Unauthorised reproduction, use or redistribution of any imagery, copy or information may lead to infringement of legal copyright and/or trademark.
Copyright in the site (its text, graphics, design layout, look, appearance, etc) remains the property of CS Catering Equipment Ltd.. You have the right to view this site and copy to cache for personal reference by yourself only.
You are not granted any other rights. CS Catering Equipment Ltd. reserves all other rights. Unauthorised copying of any part of this site constitutes a breach of copyright.
CS Catering Equipment Ltd. cannot guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the website.
CS Catering Equipment Ltd. will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
This website contains links to external websites and webpages.
CS Catering Equipment Ltd. accepts no responsibility or liability for the content of websites that are not under its strict control.
Data Protection / Privacy
CS Catering Equipment Ltd. highly values the privacy of all personal information for our customers. CS Catering Equipment Ltd. will not knowingly pass on any details held on customers or website visitors to any third parties.
We protect the privacy of this personal information using secure, password-protected servers.
You may be asked for personal information if you want to take advantage of specific services, such as the use of our store.
In each case, CS Catering Equipment Ltd may use the personal information you provide to deliver the services you have told us you wish to receive or have opted in to.
CS Catering Equipment Ltd. may also use this information for our own promotion such as direct mailing, email and other forms of contact.
If you do not wish for your details to be held on file and used in this manner you may contact us in writing to the registered office to request that your details to be removed.
When processing an order, we require the details of the credit/debit card to be used in payment (unless using an offline method of payment) as well as a delivery and billing address, email address and contact number. All information is collected in accordance with the Data Protection Act 1998.
Our site does not automatically capture or store personal information, other than logging the user's IP address and session info such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics, which we use to evaluate use of the site.
Law & Jurisdiction
Any disputes arising in connection with the use of this website will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions do not affect your legal rights.
CS Catering Equipment Ltd. Ltd
Sales on the website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts.
All orders are subject to these terms and conditions and no amendments will be accepted by us.
Any links within this site to other websites are not covered by this policy and we accept no responsibility or liability for the content of the websites which are not under our control.
These terms and conditions do not affect your legal rights