Guesthouse heads to court to battle anonymous reviewers

Author Damien Wilde
Posted On 26th January 2015

From websites like TripAdvisor through the social-media entities such as Facebook and Twitter, customers can leave feedback about a particular dining experience be it good or bad. With the move towards these digital reviews becoming more and more prominent, people have to curate this type of particular content.

For better or for worse, sometimes, stories crop up that highlight the negative aspects of this trend.

According to reports emanating from the newspapers over the weekend the owners of the Tigh na Cheo guesthouse are expected to lodge papers this week in a bid to stop a flurry of adverse reviews about their lodgings that they claim are false and malicious.

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TripAdvisor creates award for service staff

Author Damien Wilde
Posted On 9th October 2014

We live in an increasingly connected world where customers can voice their opinions within seconds and be heard by thousands in minutes. This social media age has changed the face of how restaurants react and respond to customer service complaints. But, despite the negative aspects, there are a huge number of positives too.

One website at the centre of this debate is the review-centric platform TripAdvisor and they have just announced the launch of their inaugural Exceptional Service Awards.

This new honour is set to honour and recognise those “remarkable hospitality professionals” who work across the entire service industry, including those waiting and bar staff who work in restaurants and other such similar venues.

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