We live in an increasingly connected world where customers can voice their opinions within seconds and be heard by thousands in minutes. This social media age has changed the face of how restaurants react and respond to customer service complaints. But, despite the negative aspects, there are a huge number of positives too.
One website at the centre of this debate is the review-centric platform TripAdvisor and they have just announced the launch of their inaugural Exceptional Service Awards.
This new honour is set to honour and recognise those “remarkable hospitality professionals” who work across the entire service industry, including those waiting and bar staff who work in restaurants and other such similar venues.
[ Read More ]
When on the receiving end of some poor service when dining out, a number of people would leave feeling somewhat disappointed while some might even take the establishment to task online and leave a negative review of their experience.
But one American couple, who described their meal in an Iowan restaurant as “terrible” bucked the trend.
Instead of moaning, they gave their waiter a £60 tip
“People all around us were making fun of the restaurant and how back the service was. At one point we counted [that the waiter] had twelve tables [to look after],” the duo, Steven and Makenzie Schultz, said.
[ Read More ]
There are two important days this week that many establishments within the foodservice and catering industries will be celebrating. Tomorrow is Tax equality day – something which we’ve already mentioned on the blog – and then on Thursday those on the front line get their day in the sun as part of National Waiters Day 2014.
The day is designed to celebrate the vital front of house staff positioned across the entire hospitality sector; from waiters to mixologists, right through to baristas.
“The idea behind National Waiters Day is to bring a spotlight to the hospitality industry and showcase what a great range of exciting careers the [sector] has to offer,” Fred Sirieix, the coordinator of the event said.
[ Read More ]