“The customer is always right,” is a phrase we hear all too often. Whilst we agree that exceptional customer service is integral to ours, yours and any else’s business, there are times – especially in the catering and service industry – where the customer can overstep the mark into rudeness.
We’ve decided to highlight some of the worst customer actions that really grind our gears, even if we put on a brave face and smile through the internal anger.
If you work in the service industry, then you’ll have experienced at the very least one of these customers!
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Hailing from Japan, Soba noodles are usually an inexpensive fast food found at railway stations, but have began to become a specialty in many expensive and inexpensive restaurants looking to offer the healthy eastern cuisine.
Now become more widely available in the United Kingdom, soba noodles offer a few distinct serving options beyond regular noodles, which make them a tasty utility treat for your menu.
An amazing, tasty and healthy street food option, when done well soba noodles is seeing a rise in high-end eateries. Why haven’t you added them to your menu yet?…
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With (literal) mountains of food going to waste each year in the United Kingdom, and having touched upon the amount of food waste that is occurring in our own homes and supermarkets, we as caterers need to take stock in a bid to curb this wastage, whilst saving ourselves money.
The UK frozen food industry is worth an estimated £8 billion, not only can we save money by using more frozen foods, but we can also bolster another British industry.
But why aren’t we using more frozen food within the service industry? [ Read More ]
For those of us with a sweet-tooth this is one of the best but relatively unknown weeks of the year!
We’re helping to raise awareness of what we think should be one of the sweetest weeks of the year for all involved, and of course that is National Cupcake Week!
There has never been a better time to get into cupcakes!
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An increase in food allergies and awareness of food allergies has changed the way that we as a food industry have to approach our products, services and business.
It’s important to understand what allergens can cause and how to prevent cross-contamination to protect consumers from encountering problems and health issues that could even cause legal proceedings against us as business owners.
But what about confusing dietary requirements? What foods should we be aware of and what changes can we make?
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From the 12th to the 18th of September Red Tractor Week is a celebration of all things British, from vegetables to meats, to the very people who grow the fine produce that adorns our plates day-in and day-out.
Organised by the UK’s farming union– the NFU – the scheme has been developed to get more people aware of the quality British products available at our supermarkets.
It’s a celebration of of the best of British, and what could be better than that?
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Food innovation is coming in many guises, with 3D printers providing meals, being able to order everything from our smartphone and even drones being used for delivery. We just need to take a closer look to see how technology can completely change the food service industry.
Whilst we haven’t quite reached the age of robots, a Pizza Hut chain in Japan, is looking to change that with a robotic waiting experiment.
Pepper the robot is set to change the way we see waiters.
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Having good hygiene is a great way to show customers and potential customers your eatery is a good choice for them to eat at. Plus it’s the law!
A prominent good food hygiene rating gives people peace of mind when they order from you. So make sure you shout about it!
It’s not even difficult to up your cleaning efforts, especially if you could reap the financial rewards of increasing or sustaining your Food Hygiene rating.
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Unfortunately as a species we produce too much waste.
Our food production methods can be very intensive and put a strain on our local environment and the planet. Climate change is a real problem and we as caterers need to try and help alleviate the climate strain.
Then what if we could rid ourselves of packaging entirely? What about if it was edible? [ Read More ]
Author
Damien Wilde